Returning to the Venue under COVID-19Safe restrictions


What is the Venue doing to help keep me and my family safe?

  • WIN Stadium has implemented strict cleaning procedures to ensure the venue is clean and safe for our patrons and staff.
  • Hand sanitising stations are available throughout the Stadium. Tickets sold are allocated via a socially-distant friendly configuration, to help patrons adhere to physical distancing guidelines.
  • All staff are temperature checked before each shift. Venue staff also have the right to refuse a patron entry if they are displaying cold or flu like symptoms.

What will be new when I come to the venue?

  • You will have to remain in your seat unless buying food and drinks or using the bathroom. You will find more hand sanitising stations around the stadium. COVIDSafe and physical distancing signage will be on display as a friendly reminder to do the right thing.

How will the seats be arranged to keep physical distancing?

  • You must sit in the seat assigned to you as displayed on your ticket. Seating allocations have been designed with physical distancing between transactions. Please maintain physical distancing of 1.5 metres with people outside of your immediate group.

Can I still pay with cash?

  • There will be no cash facilities at the venue. All transactions will be by contactless card.

Will the normal food and drink options be available?

  • Yes, our normal outlets will be open. However, you must maintain a safe distance while queueing and return to your seat once you have your food and beverages.
  • All food and beverage options will be individually packaged to minimise any unnecessary contact prior to purchase.

What do I do if I feel unwell on event day?

  • If you feel unwell, please stay home.

What do I do if I, or someone I have been in contact with, becomes unwell?

  • Please advise a venue staff member right away.

Do children require a ticket for entry?

  • Children 12 months and under are permitted access without a ticket. All other patrons require a valid event ticket for entry.

How do I book a ticket?

You can book a ticket by using one of the following options…

  • Telephone Ticketmaster on 136 100
  • Visit the Ticketmaster website via the internet at www.ticketmaster.com.au
  • Go in to the WIN Sports & Entertainment Centre's Ticketmaster Box Office or any other Ticketmaster outlet.

Ticketmaster Box Office Hours

The WIN Sports & Entertainment Centre's Ticketmaster Box Office is located on Harbour Street, Wollongong, at WIN Stadium's Gate A.  Regular box office hours are Monday to Friday 10.00am to 4.00pm daily.  Both WIN Entertainment Centre and WIN Stadium Box Offices operate in line with event times.

I have lost my tickets, can they be replaced? Who do I contact?

Yes tickets are replaceable, please contact the Ticketmaster Call Centre on 136 100 up until the day of the show.  When contacting Ticketmaster about lost or stolen tickets, please ensure you have:

  • your My Ticketmaster account number
  • details of the event including the event name, event date, event time and venue
  • an explanation of the circumstances

Please note that only the credit/ debit card holder is entitled to collect the new tickets upon presentation of sufficient photo identification.

I am no longer attending the event, can my friend collect the tickets? Who do I contact?

As part of the terms of sale, the only person authorised to purchase tickets is the credit/ debit card holder. Tickets will not be issued to persons other than the credit/ debit card holder.  You are required to present your credit/ debit card and photo I.D. to collect your tickets.  If you have purchased concession tickets, you are also required to present a valid concession card.  Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date.

I can no longer make the date I booked for - can I exchange?

No.  As with all ticket sales, there are no refunds, exchanges or cancellations

Do we have seats and parking for people with a disability?

Accessible seating is available on request from the WEC Ticketmaster Box Office along with limited accessible parking for patrons with a disability who arrive by car. Please discuss your needs with our staff before booking your ticket. Patrons who have trouble climbing stairs, who are elderly, or have an aversion to height should be aware that the concourse seating requires the climbing of stairs.

Relocation on the day may not be possible so please be careful when requesting seating and please ask the venues Ticketmaster Box Office staff for seating which will suit your needs.

For more information on accessible facilities, including assistive listening devices or the booking of wheelchair seating spaces and companion seats - please call our Ticketmaster Box Office between Monday to Friday 10.00am to 4.00pm on phone number 02 4220 2884.

Ticket Purchase Warning

Tickets may not, without the prior written consent of Ticketmaster and the seller, be resold or offered for resale at a premium (including via on-line auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be canceled without a refund and the bearer of the ticket may be refused admission.

Scalping Warning

The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.  

Will I be charges a booking fee?

Most ticket prices include booking fees however there are times when the booking fee is added to the face value of the ticket price. Transaction fees may also apply for internet and phone bookings.

Will my tickets be posted to me?

Tickets purchased through Ticketmaster over the phone or online can be posted to patrons who nominate for this to occur.  This option is given at the end of the sale and there is a small postage fee associated with it.

Alternatively, patrons can opt to collect their tickets from the venue's Ticketmaster Box Office at any time before the event or when you arrive at the venue on the event day.  The Ticketmaster Box Office is located on Harbour Street, Wollongong, at WIN Stadium's Gate A and is open from Monday to Friday between 9.00am to 5.00pm daily.

The cardholder must be present and produce their credit card, photo ID, the Ticketmaster receipt number and sign for the tickets before they can be released.

How do I get to WIN Entertainment Centre and WIN Stadium?

WIN Entertainment Centre is located on the corner of Harbour and Crown Streets, Wollongong.

WIN Stadium is located on Harbour Street, Wollongong.

Car Parking is now available at WIN Stadium (Opposite the Sage Hotel), entry via Stewart Street and Harbour Streets. Pay and Display parking operates Monday - Friday (Free after 4.30pm and on weekends). Special event parking rates also apply on event days.

An additional car park is available only on event days and is located in Stewart Street East which is about a block walking distance from the venue. Special event parking rates apply.

The Wollongong train station is a 10 to 15 minute walk from the venue. Some local buses stop and pick up from the Harbour Street side of the venue.

For more information about getting to the venue, and traffic and transport information - click here

Which entrance do I use?

The WIN Entertainment Centre has three (3) main public entrances. The venues main entrance is located on the corner of Crown & Harbour Streets, and there are two side entrances, of which one is located on Harbour Street and the other located opposite Lang Park near The Illawarra Brewery. Your ticket will indicate which door number you should enter the main auditorium by once you enter the venue. These doors are located throughtout the foyers of the venue.

If you are going to WIN Stadium, Gates A, B and C are located on Harbour Street and Gate D is located on the beach side of WIN Stadium. Patrons using Gate D should walk around the WIN Entertainment Centre via Crown Street.

There is a No Pass Out policy in place at both the WIN Entertainment Centre and WIN Stadium.

For information on conditions of entry to WIN Entertainment Centre or WIN Stadium - click here

What should I bring with me?

Patrons are advised to bring the least amount of belongings with them as possible. Small bags are permitted but may be subject to a bag search and, at some events, may be removed from standing floor ticket holders for collection after the show. No video or digital cameras and/ or recording devices are permitted in either of the venues. Professional cameras with a zoom or detachable lens are also not permitted.

At certain events, the promoter may request a ban on all photography and signs to this effect will be displayed at all foyer doors being used for patron admission.

No commercial food or drink is permitted in the WIN Entertainment Centre or WIN Stadium and at times, other items such as rescue flares and non approved national flags will also be not permitted.

For information on conditions of entry to WIN Entertainment Centre or WIN Stadium - click here

Can I bring a pram or stroller into the venue?

Due to access and emergency management requirements, the WSEC has a policy that no items such as prams, strollers or push chairs can be left in the access ways of the WEC or the Stadium, during an event.

By leaving strollers or push chairs in access ways (especially the WEC cross-over aisle), they could create a possible obstruction to other patrons and in particular, could impede evacuation procedures of the venues (if necessary).

Where the event is considered to have the potential for a large number of prams, push chairs or strollers, the WEC will establish ‘Pram Bays’ (usually in the North and/or South Foyers of the WEC) where these items can be left.

In these cases, patrons should be aware that the WSEC cannot take responsibility for these items. The WSEC’s preference is actually that these items not be brought into the venue.

In cases where a ‘Pram Bay’ has not been established, patrons should enquire from Venue Staff (including Ushers or Security Personnel) where the prams, push chairs or strollers could be left in the foyers where all care but no responsibility will be taken.

The WSEC’s major concern and legal obligation is the safety of patrons and guests to the venues and we thank patrons for their understanding in this regard.

Can we use Cameras at an event at the WIN Entertainment Centre?

For most events, cameras are not allowed, particularly cameras with what are termed as 'long lenses' or 'professional lenses'.  Sometimes an announcement will be made before the show advising that no photography is allowed. Please respect the wishes of the performers, it may not only be the performers affected by the flash, but patrons too.  The venue will have signage at the door advising if cameras are allowed.  If venue staff ask you not to take a photo, please adhere to the request.

What can I buy at the venues?

At most events, a variety of hot and cold food and beverage will be available for purchase by the public.

On most events, the catering outlets open to the public when the foyer doors or gates are open. For WIN Entertainment Centre events, external doors will in most cases open an hour before the scheduled start of the event. Food and liquor outlets available are:

  • Beachside Burger Co
  • Big Bad Franks
  • Corrimal Cafe
  • James Squire
  • Iron Jack

At WIN Stadium, the public catering outlets are open when gates are open to the general public.

The venues practice the Responsible Service of Alcohol.

Merchandise for events at the WIN Entertainment Centre is generally available opposite Door 1 and/ or Door 5.

Merchandise for events at WIN Stadium is generally available inside Gates A, C and D (depending on the event, and Gates that are in use).

What should I do if I have a problem during the event?

Any problems should be reported immediately to one of the venue’s ushers, security personnel or the Ticketmaster Box Office.

They will either try to solve the problem or if necessary, notify venue management.

Please note that WIN Entertainment Centre concourse seating is steep and is not advised for the elderly, infirm, disabled, people with a physical difficulty or those with an aversion to heights. If any of these apply, please do not purchase seats in the concourse level of the venue, as relocation on the night may not be possible.

What do I do if I have lost something?

If you have lost an item and it has been handed in, it will be given to our security personnel and placed in a lost property area. Please call Centre Management on 02 4220 2800 the working day after an event to claim your item.

We hope you enjoy your visit to the WIN Sports & Entertainment Centres

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